Our Comprehensive suite of products and services comprise the building blocks of the innovative solutions
we construct to help you go further. These Solutions quietly work behind the scenes, delivering every
mandate that a rapidly changing business landscape poses, integrating with your organization while it
expands and reaches out to the world.
Tata Cloud telephony is the new paradigm in digital communication as it enables multiple platforms to be
integrated on a single suite.
Tata Cloudphone Solution Overview
Tata Cloudphone platform offers every conceivable cloud telephony feature under the same umbrella. It is built with a completely modular approach so that you get complete freedom of creating your own call flows, and even integrate SMS and email communication channels on this platform.
It has state-of-the-art features like multiple IVRs with Sticky agents, Text-to-Speech, Sentiment analysis and IVR flow integration with CRM/ERP. These give a considerable edge for you to ensure that you do not miss out on any customer touchpoint…
Tata Cloudphone Benefits
| All in One | Industry leading Cloud Communication Suite with state-ofthe- art features |
| Modular Approach | Easy to install and customize as per each customer’s specific requirement |
| Single pane of glass | Administrative Portal to see what’s going on with all campaigns and agents/employees |
| Telco grade SLA | 99.5% SLA guarantee |
| VFM | Value for money Pricing due to multi-tenant architecture |
| API and Webhook integration | Any CRM and ERP integration possible as per the SoW specifications |